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Shipping & Returns


Exchanges & Returns:

Exchanges or returns must be requested within 7 days of receipt of the product.

Please check for defects before washing. Washed products cannot be exchanged or refunded.

When sending the product for exchange or refund, please send the waybill number to e-mail ( (Exchange is possible only once.)

If the return deadline has passed (7 days after receipt of the product), exchange or return is not possible.

In the case of an exchange or return due to a simple change of mind, the customer is responsible for the cost of returning the product.

In the case of product defects or delivery errors, louloulola will pay the shipping cost.

In the case of product defects or delivery errors, only the same product and color can be exchanged.



All designs, images and information of Lulu Lola are copyrighted works under Article 4 of the Copyright Act, and their ownership is owned by Lulu Lola and cannot be copied or stolen without permission under the Copyright Act.

In case of unauthorised use, you can claim damages.

s text. A sample returns policy is shown below which you can edit as needed.

Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.


We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.